Terms of Service
Products may be returned within 30 days of delivery confirmation unless otherwise noted.
The customer must contact Velkase to initiate a return and follow the instructions provided thereafter. The customer agrees to return the products in the same condition as received, use a reputable shipping carrier, cover shipping expenses, and insure the shipment for its full value.
For successful returns, refunds will be initiated within 5 business days of return delivery confirmation and can take up to 10 business days to complete, depending on the customer's bank and payment method. Any shipping fees billed to the customer in the original purchase will not be refunded.
5% of the original purchase value will be withheld to cover re-stocking and payment processing expenses for products returned in the same condition as received.
15% of the original purchase value will be withheld to cover re-stocking and payment processing expenses or the return may be rejected for products returned in used or incomplete condition.
The customer acknowledges that Velkase is not responsible for any direct, indirect, or consequential damage or loss that may arise from using this site or using the goods sold on this site. This includes but is not limited to loss of data, profits, or hardware damage.
Velkase is not responsible for any consequences of shipping carrier delays, customs delays, theft, or customer negligence in regard to shipping.
Velkase cannot guarantee that the website is devoid of any inaccuracies, errors, or bugs.
Order collection, fulfillment, and cancellation
All store prices are listed in USD and are tax-exclusive. Orders to the USA may be subject to sales tax and no other fees, collected during checkout. Orders to other countries may be subject to tax and import fees, typically collected by the shipping carrier after shipping. Payments and refunds are processed in USD only. Unless otherwise noted, payment is authorized upon checkout, and collected between checkout and shipment processing.
Any shipping dates provided for all orders are only estimates, not guarantees, and may change at any time. Orders containing multiple items with different shipping dates will be fulfilled when all items are ready. Velkase will communicate any order fulfillment delays via email.
The customer is responsible for ensuring that any items ordered on this site are successfully received by providing accurate information for shipping purposes, monitoring the status of their shipment, paying any applicable taxes and import fees, and inspecting the goods upon receipt. Shipping fees charged to the customer by Velkase will not be refunded after shipping.
Velkase can only perform address correction if requested within 24 hours of order placement. After 24 hours, orders enter processing and the customer must arrange address correction directly with the shipping carrier or postal service.
Customers may request to cancel orders that have not been shipped and Velkase will carry out cancellation requests when possible. Cancellation is free if requested in the first 24 hours of order placement. After 24 hours, orders enter processing and may not always be cancellable. Successful cancellations requested later than 24 hours may have a 5% fee deducted to cover payment processing expenses. Any order that has been shipped cannot be canceled. Shipping fees billed to the customer in the original purchase will not be refunded for any order that has been shipped.
Velkase reserves the right to cancel orders for any reason.
Pre-order and back-order Policy
Pre-orders and back-orders are subject to the same policies as described above in “Order collection, fulfillment, and cancellation”.
United Kingdom orders
VAT is added during checkout for all UK orders. Orders containing less than 135 GBP in goods (excluding shipping) will not be subject to VAT upon import into the UK. Orders containing 135 GBP or more in goods (excluding shipping) will have the VAT portion of the payment refunded after checkout and VAT will instead be collected by the shipping carrier upon import. UK business customers may contact us after checkout with their VAT number for an exemption.
Unless otherwise noted, Velkase provides a 1 year non-transferable limited warranty on all products sold on this website to the country/region the product was originally shipped to, which covers manufacturing defects and shipping damage. The warranty does not cover “wear and tear” nor damage caused by modification, improper handling, or misuse. Customers who receive a product covered by warranty with manufacturing defects or shipping damage should contact Velkase to discuss repair, replacement, or refund. Any replacement hardware issued will be covered by warranty for 30 days or to the end of the original warranty period, whichever is greater.
Terms of Service Changes
Velkase reserves the right to change these terms, product information, pricing, and availability, at any time.