For support and general inquiries: contact@velkase.com
For business inquiries: michael@velkase.com
We typically respond the same business day but may take longer for complex inquiries.
FAQ (Frequently Asked Questions)
Q: I am having issues logging into my account created before October 16, 2023
A: If your account was created before October 16, 2023, please register again here. Account login details have been cleared on this date for backend improvements and additional features for your convenience. Registering an account is completely optional. Please email us if you need your order history without re-creating the account.
Q: How much does shipping cost? How long does it take?
A: Please refer to this page for a quick estimate, or in cart for an exact price. Shipping takes approximately 1-2 weeks for the USA and 2-4 weeks for all other countries.
Q: There are some items missing from my order
A: Some orders, usually those which contain replacement parts, are fulfilled in two shipments. Please check your shipping confirmation for a second tracking number. If all shipments show as delivered and there are missing items, please contact us and we will provide the missing tracking number or items as soon as possible.
Q: Which graphics cards fit into your cases? Which display extensions can I use to route the GPU output to the rear in the Velka 5 or 7?
A: Please refer to the compatibility list here and scroll down for display extension compatibility information, if needed.
Q: Shipping to my country/region is not available in checkout, how can I place an order?
A: Shipping is only available to the countries listed on this page or those that the website allows checking out to. If your country is not listed, the only way to receive our products there is for you to use a freight forwarder located within the USA (freight forwarders in other countries are not supported) that can arrange shipping and customs clearance to your country. Please make sure by checking product pages that the items you are ordering will ship from within the USA.
Q: Can I get a refund if I refuse an international delivery or do not pay the import bill?
A: If we did everything correctly and you do not pay any outstanding taxes and import fees on your shipment, it will either be returned or destroyed and not treated like a regular return. Any unpaid taxes and import fees will be billed back to us and deducted from your refund amount, in addition to forward and return shipping, and a 15% restocking fee. These fees often total higher than the order value itself and make the order ineligible for a refund. If you would like to do a return, please request one by contacting us after paying those fees, as it will be much more cost-effective for everyone. If you believe there is a discrepancy in your bill, please send us a copy to check for solutions.