Shipping policy

Last updated December 21, 2023

Order collection, fulfillment, and cancellation

All store prices are listed in USD and are tax-exclusive. Orders to the USA may be subject to sales tax and no other fees, collected during checkout. Orders to other countries may be subject to tax and import fees, typically collected by the shipping carrier after shipping. Payments and refunds are processed in USD only. Unless otherwise noted, payment is authorized upon checkout and collected before shipment processing.

Any shipping dates provided for all orders are only estimates, not guarantees, and may change at any time. Orders containing multiple items with different shipping dates will be fulfilled when all items are ready. Velkase will communicate any order fulfillment delays via email.

The customer is responsible for ensuring that any items ordered on this site are successfully received by providing accurate information for shipping purposes, monitoring the status of their shipment, paying any applicable taxes and import fees, and inspecting the goods upon receipt. Shipping fees will not be refunded after shipping. Shipments that are "returned to sender" may be subject to restocking fees up to 15%, return shipping, taxes, and import fees.

Velkase can only perform address correction if requested within 24 hours of order placement. After 24 hours, orders enter processing and the customer must arrange address correction directly with the shipping carrier or postal service.

Customers may request to cancel orders that have not been shipped and Velkase will carry out cancellation requests when possible. Cancellation is free if requested in the first 24 hours of order placement. After 24 hours, orders enter processing and may not always be cancellable. Successful cancellations requested later than 24 hours may have a 5% fee deducted to cover payment processing expenses. Any order that has been shipped cannot be canceled. Shipping fees billed to the customer in the original purchase will not be refunded for any order that has been shipped.

Velkase reserves the right to cancel orders or adjust ordered item quantities for any reason, which will be communicated to the customer.