Order collection, fulfillment, and cancellation
All store prices are listed in USD. Payments are collected in and refunds are issued in USD only. Unless otherwise noted, payment is collected in full upon checkout.
Any shipping dates provided for all orders are only estimates, not guarantees, and may change at any time. Orders containing multiple items with different shipping dates will be fulfilled when all items are ready. Velkase will communicate any order fulfillment delays via email.
The customer is responsible for ensuring that any items ordered on this site are successfully received by providing accurate information for shipping purposes, monitoring the status of their shipment, paying any applicable import fees, and inspecting the goods upon receipt. Shipping fees charged to the customer by Velkase will not be refunded after shipping.
Customers may request to cancel orders that have not been shipped and Velkase will attempt to carry out cancellation requests whenever possible. Cancellation is free within 24 hours of ordering. After 24 hours, orders may enter non-reversible shipment processing by the warehouse and may not be possible to cancel. Successful cancellations which have been requested 24 hours after ordering are subject to a fee no more than 5% of the order total. Shipped orders cannot be cancelled but can be returned within 30 days of delivery. Shipping fees billed to the customer in the original purchase will not be refunded for any order that has been shipped.
Velkase reserves the right to cancel orders for any reason.